Do you find yourself having to play referee, psychologist, and parent to get others to "play well in the sandbox"? Productivity in the workplace is diminished greatly when conflict exists. Whether the conflict is between someone(s) on your team and an external customer or between internal customers (co-workers), the results can be significant and long-lasting.  This webinar will look at ways to resolve conflict quickly and effectively, and how to help avoid conflict by establishing a less contentious atmosphere that fosters more teamwork and (internal & external) customer service. Different personality types, workplace cultures, and responsibilities/goals can cause conflict between reasonable, professional, “nice” people. If conflict is a reality in your world, this presentation will help you resolve it. We will begin by identifying some of the many dynamics within which conflict can exist, realizing some of the contributors that lead to or cause conflict, and looking at the costs that can be associated with a lingering, unresolved conflict. Without this initial shift of perspective, people often don’t see how imperative it is to address conflict and may not even realize the activators. This webinar will discuss the importance of identifying the involved parties and separating them from the “innocent” observers, who often just want to see a fight. This usually helps to calm emotions and leads to our next topic…open, constructive communication. Participants will learn strategies to be more effective with their own ability to communicate, and ways that they can facilitate productive exchanges between team members.

Webinar Agenda

• The causes and side effects of conflict.
• Be aware of three signs of escalating conflict.
• What is the cause of the conflict?
• 9 specific ways to help resolve conflict.
• 5 peripheral considerations that may be contributing to the problem.
• It’s not just what you say…it’s how you say it

Webinar Highlights

• Why conflict happens and seems to last so long.
• What are the contributors that keep it going and how to eliminate those?
• Who is involved and who should be eliminated?
• Know yourself and how you respond when conflict arises.
• How to help others work through conflict.
• What to do when you’re part of the conflict
• The importance of constructive phrasing.
• One of the best ways to keep conflict from happening to begin with.

Who Should Attend

Conflict is an unfortunate reality in almost every organization. Regardless of the industry or size of the organization, conflict exists in business. This presentation is well suited for people at any level.